Get in Touch With Us

Got a question about a sweepstakes casino, spotted something that needs updating, or just want to tell us what you think of the site? This page covers how to reach the Sweeps team and what happens once your message lands in our inbox.

The Best Way to Reach Us

Email is the most reliable channel for getting hold of us. Write to [email protected] and a real person on our team will read your message — we do not rely on canned replies to stand in for an actual answer. We aim to respond within two working days, though enquiry volume can occasionally push that out a little longer.

If you can, mention what your message is about in the subject line. A quick heads-up such as "correction," "feedback," or "partnership enquiry" helps us route it to the right person and get back to you faster.

What You Can Get in Touch About

• Questions about how sweepstakes casinos work — If the dual-currency model, Sweeps Coin redemptions, or the difference between Gold Coins and Sweeps Coins is unclear, ask us directly.
• Corrections and accuracy checks — Sweepstakes casino terms change often: welcome offers, eligible states, and redemption thresholds are all subject to updates by the operators themselves. If you notice something on our list of sweepstakes casinos or elsewhere that looks out of date, tell us and we will look into it.
• State availability questions — Because eligibility varies by state and changes over time, readers sometimes want to flag that an operator's list of excluded states has shifted. We appreciate that kind of tip.
• Content suggestions — If there is a topic related to social casinos, sweeps coin promotions, or new sweepstakes casinos you would like us to cover, let us know.
• Partnership or editorial enquiries — Operators or industry contacts who want to introduce themselves are welcome to reach out and explain what they have in mind.
• Support and responsible play concerns — If you or someone you know wants guidance around play habits, redemption limits, or account verification, mention this in your message so we can point you toward appropriate resources.

What We Can and Cannot Help With

We are an independent comparison site, not an operator. That means we cannot access anyone's casino account, process a redemption, verify an identity submission, or issue a refund on any platform's behalf. For anything account-specific — a stuck Sweeps Coin redemption, a verification hold, a login issue, or a billing question tied to a coin purchase — the operator's own support team is the right place to go. Most sweepstakes casinos list a support or help contact inside the account dashboard or on their site's footer; that is where account and payment matters need to be resolved.

What we can do is help you understand the landscape: how welcome bonuses and daily rewards typically work, what "no purchase necessary" means in practice, why availability differs from state to state, and what a genuine strength or limitation looks like across the platforms we cover.

After You Send a Message

Every email is reviewed individually. We read for context first, then reply with a specific answer rather than a generic template wherever possible. If your message needs input from more than one person on our end, it may take a little longer than our usual two-working-day target — we will still follow up.

We also use reader feedback to keep our coverage current. Sweepstakes casino terms, eligible states, and promotional offers can change with little notice, and hearing from people who use these platforms directly is one of the ways we catch that.

A Note on What We Publish

Our aim is to describe sweepstakes and social casinos accurately: the sweepstakes model they operate under, how Gold Coins and Sweeps Coins differ, and the fact that participation is generally free and does not require a purchase. We do not present these platforms as identical to licensed real-money online casinos, and we do not promise particular outcomes, odds, or payout speeds. If anything we have published reads otherwise, please tell us — that is exactly the kind of feedback we want.

Thank you for taking the time to reach out. Whether it is a quick question or a detailed correction, we look forward to hearing from you.